Chhattisgarh Rajya Gramin Bank (CRGB) ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://www.cgbank.in/) or the products and services offered by Chhattisgarh Rajya Gramin Bank. By using our website, mobile application, or services, you agree to the terms outlined in this policy.

1. Information We Collect and Use

We limit the collection and use of customer information to provide better service. The types of information we collect include:

• Personal Information: Name, Contact details (email address, phone number), Transaction history and account information.
• Non-Personal Information: Device and browser details (e.g., IP address, device type, operating system), Usage patterns on our website and application.
• Purpose of Use: We use this information to provide, manage, and enhance our services, notify customers of updates, comply with legal requirements, and conduct statistical analysis and risk management.

2. Sharing Your Information

We do not disclose customer information to third parties except in the following cases:

• Legal Compliance: To comply with applicable laws, regulations, or legal requests.
• Protecting Interests: To defend our rights, interests, or property.
• Service Partners: To share information with banks, financial institutions, credit bureaus, or agencies as required by law or for credit reporting and risk management.

We ensure that all shared data is handled securely and in accordance with this Privacy Policy.

3. Security Measures

Chhattisgarh Rajya Gramin Bank takes reasonable measures to protect the confidentiality of your information. Customers are advised to:

• Choose strong passwords combining letters, numbers, and special characters which can’t be guessed by anyone.
• Keep passwords/OTPs confidential and avoid sharing them with others.

4. Customer Responsibility

Customers must not disclose any information of a confidential nature related to Chhattisgarh Rajya Gramin Bank obtained during their interactions with our website, application, or services. Any unauthorized disclosure may lead to termination of services and legal action.

5. Data Retention and Deletion

We retain customer data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Customers can request deletion of their personal data by contacting us.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

7. Changes to This Privacy Policy

Privacy policy is subject to change periodically. Updates will be reflected by the "Effective Date" at the top of this document.