"Right of information" means the right of information accessible under this Act which is held by or under the control of any public authority and includes the right to inspection of work, documents, records, taking notes, extracts or certified copies of documents or records; taking certified samples of material; obtaining information in the form of diskettes, floppies, tapes, video cassettes or in any other electronic mode or through printouts where such information is stored in a computer or in any other device.

Under Section 8 and 9 of the Act certain categories of information is exempted from disclosure to citizens. The members of public are expected to take reference of relative sections of the Act, before submitting any request for information.

Any Indian citizen who desires to obtain any information may apply in writing or through electronic means in English or in Hindi or in the official language of the area accompanying such fee as prescribed.

A request for obtaining information under sub-section (1) of Section 6 of the Right to Information Act, 2005 [hereinafter referred to as "the Act"] shall be accompanied by an application fee of 10/- [Rupees Ten only] by way of cash against proper receipt or by a Demand Draft or Bankers Cheque or Postal Order payable to the "CPIO Chhattisgarh Rajya Gramin Bank".

For providing the information under sub-section (1) of Section 7 of the Act, the fee shall be charged by way of cash against proper receipt of by a Demand Draft of Bankers Cheque or Postal Order payable to the "CPIO Chhattisgarh Rajya Gramin Bank" at the following rates:

• 2/- (Rupees Two only) for each page (in A-4 or A-3 size paper) created or copied;
• Actual charge or cost price of a copy in large size paper;
• actual cost or price for samples or models; and
• for inspection of records, no fee for the first hour, and a fee of 5/- (rupees five only) for each fifteen minutes (or fraction thereof) thereafter.

For providing the information under sub-section (5) of section 7 of the Act, the fee shall be charged by the Chhattisgarh Rajya Gramin Bank at the following rates:-

• for information providing in diskette or floppy 50/- (Rupees fifty only) per diskette or floppy; and
• for information provided in printed form at the price fixed for such publication or 2/- (Rupees two) per page of photocopy for extracts from the publication.

However, no fee is to be charged from the person who is below the poverty line as may be determined by the appropriate government.

Assistant Central Public Information Officer (ACPIO) appointed by Public Authority will accept application for information. Any Central Public Information Officer (CPIO) will arrange to collect information from various administrative units for providing to member(s) of public as permitted under the law. A Public Authority required appointing an officer senior in rank to a CPIO, as Appellate Authority, who will entertain and dispose off appeals against the decision of the CPIO, as required under the Act. Any person who does not receive the decision from CPIO whether by way of information of rejection within the time frame, may within 30 days from the expiry of period prescribed for furnishing the information or 30 days from the date of receipt of the decisions, prefer an appeal to the Appellate Authority.

I. Assistant Central Public Information Officer (ACPIO): Assistant Central Public Information Officer will receive the application/request for information or the appeals under the Act and forward the same immediately to the Central Public Information Officer as the case may be.

II. Central Public Information Officer: The Central Public Information Officer is required to process the request for providing the information and dispose of the same; either by providing the information or rejection the request, within a period of 30 days from the date of receipt of request.

III. Appellate Authorities: The Appellate Authority will entertain and dispose of appeals against the decision of the CPIO as required under the Act.

1. Branch Managers of all Branches and HOD of General Banking (for Corporate Office) will be Assistant Public Information Officer under provision of the Act.
2. All the Senior Managers operation will be Central Public Information Officer for Branches of respective regions and their Regional Office.
3. All Regional Manager will be Appellate Authority for Branches of respective regions and their Regional Office.
4. Assistant General Manager, at Corporate Office will be Central Public Information Officer for Corporate Office.
5. General Manager at Corporate Office will be Appellate Authority for Corporate Office.

In terms of Notification F. No. 7/9/2011-RRB dated 02nd September 2013 issued by Govt. of India, Ministry of Finance, Department of Financial Services , the erstwhile Chhattisgarh Gramin Bank (CGB), Surguja Kshetriya Gramin Bank (SKGB) and Durg-Rajnandgaon Gramin Bank (DRGB) were amalgamated into one entity and a new bank namely Chhattisgarh Rajya Gramin Bank (CRGB) sponsored by State Bank of India, having its Head Office at Raipur, Chhattisgarh, was formed on 02-09-2013. CRGB operates in the entire state of Chhattisgarh and has its Corporate office at Naya Raipur, Atal Nagar, Chhattisgarh.

Institution accepts deposits from public under various deposit schemes and finance in area of operation for the purpose of overall economic development of rural areas with technical development through various loan and advance schemes.

All Officers have certain financial powers and administrative powers depending upon their positions. The delegation of financial powers to various grades of officials is decided by the Board of Directors, and is revised from time to time, depending upon the requirements of the Bank, as also Government/RBI guidelines. Regarding sanction of loans, each officer of the Bank will consider loan proposals and take a decision in terms of the scheme of delegation of powers, on the merits of the proposal(s). All the officers of the Bank are expected to discharge their duties and responsibilities with integrity and due diligence.

There is well-defined system in the Bank regarding the decision-making process. Different officials depending upon their positions and through the committee approach take financial decisions at various levels. Branches accept the applications for various loan schemes and regarding their discretionary power it is decided to process it at branch level or forward to higher authority.

The Bank function with the following core values/norms · Excellence in customer service · Profit orientation · Fairness in all dealing and relations · Risk taking and innovation · Integrity · Transparency and discipline in policies and systems. Regarding the core functions of the Bank i.e. accepting deposits and sanction of loans, the interest rates for deposits/advances and different deposits as well as loan products, are displayed on the Bank's websites and made available at all the Branches. Regarding sanction of loans, each officer of the Bank will consider loan proposals and take a decision in terms of the scheme of delegation of powers, on the merits of the proposals. All the officers of the Bank are expected to discharge their duties and responsibilities with integrity and due diligence.

There are quite a number of documents like Service Regulation, manuals, book of Instructions, codified circulars, scheme of delegation of powers, proceedings of the board etc. and also periodical circulars used by the Staffs for discharging various functions.

• License issued by Reserve Bank of India
• Record of the proceedings of Board meetings, meetings of various committees.
• Documents related to opening of accounts by customers.
• Documents executed by customers, borrowers, guarantors & contracts with third parties.